General Terms and Conditions

1. Scope

These Terms & Conditions apply to all art sales by Natalya Art, whether via website, email, phone, or in-person.
Placing an order implies full acceptance of these terms.

2. Seller Identification

Natalya Art
Email: contact@natalyaart.fr
Website: www.natalyaart.com
Legal notice: “Natalya Art is a registered trademark”

3. Offered Works

  • Original artworks (unique paintings)
  • Reproductions / prints (if offered)
  • Custom creations on request

4. Order

Orders are confirmed upon full payment or as agreed for custom works. A prior discussion is required for personalized creations.

5. Price and Payment

Prices in euros (€), all taxes included (TTC).
Accepted payment methods: bank transfer, cheque (if agreed).

6. Delivery

  • Free delivery in France.
  • Delivery times specified per artwork.
  • Insurance included for works ≥ €3,000.
  • Check condition upon delivery. Claims for visible damage within 48h with photos.

7. Returns & Refunds

  • 14-day withdrawal period for non-customized artworks (unless legally exempt).
  • Return costs borne by the customer.
  • Refund within 14 days after receipt, excluding return costs.

8. Legal Guarantee

Compliance and hidden defects guaranteed under French law.

9. Intellectual Property

Copyright remains the property of Natalya Art.

10. Personal Data

Used only for order processing, never shared with third parties.

11. Governing Law

French law applies. Competent courts: France.

12. Contact

For inquiries : Contact us

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